Patients have questions before, during, and after care. Insurance, hours, prep instructions, post-visit follow-up. An AI chatbot handles the routine questions so your staff can focus on patient care.
Your front desk is underwater. The phone rings constantly — appointment requests, insurance questions, prescription refills, and patients asking if their symptoms warrant a visit. Every call takes 3-5 minutes, and during peak hours your staff is choosing between answering the phone and helping the patient standing in front of them. Calls go to voicemail, patients get frustrated, and some just book with the practice that picks up.
No-shows make it worse. A patient books a slot, forgets about it, and your provider sits idle for 30 minutes while the waitlist goes unnotified. That empty chair costs your practice $150-300 in lost revenue. Multiply that by 5-8 no-shows per week, and you are losing $3,000-10,000 monthly. An AI assistant that confirms appointments, sends reminders, and lets patients reschedule through a simple message closes that gap without adding headcount.
Then there is after-hours care. Parents with sick kids, patients worried about post-procedure symptoms, elderly patients confused about medication timing. They call your office, get voicemail, and either panic or head to the ER for something that could have waited. A bot that provides your practice's standard guidance keeps patients informed and reduces unnecessary urgent care visits.
A patient texts at 8 PM to book a cleaning. The bot checks your available slots, confirms the appointment, and sends a reminder the day before. No-shows drop because patients confirm through the same channel they booked on.
Do you accept Delta Dental? What is my copay for a crown? The bot answers common insurance questions based on your accepted plans and fee structure, saving your front desk from fielding the same calls fifty times a week.
After a tooth extraction or minor procedure, patients forget half of what they were told. The bot sends aftercare instructions they can reference anytime: what to eat, when to take medication, and warning signs to watch for.
A patient needs a refill on their blood pressure medication. The bot collects their name, medication, pharmacy, and date of last visit, then passes the request to your office for approval. No phone tree, no hold music.
A parent messages at midnight worried about their child. The bot provides your practice's after-hours contact number, urgent care locations, and instructions for when to call 911. It never attempts to assess symptoms, recommend treatments, or provide medical advice — it connects patients to the right professional resource.
23%
average no-show rate in healthcare — easier communication helps patients stay engaged with appointments
67%
of patients prefer to book appointments through messaging rather than calling during business hours
4.2 hrs/day
average time front desk staff spends answering phone calls — most are scheduling and insurance questions
WhatsApp is the clear winner for healthcare and dental practices. Patients already use it daily, appointment reminders feel natural as messages rather than robocalls, and the encrypted channel gives patients confidence when discussing health topics. Telegram is a strong alternative for tech-forward practices or patient communities. Discord is less common in healthcare but works for wellness communities, support groups, or practices that run group programs.
Patients prefer messaging over calling. WhatsApp lets them ask a quick question without sitting on hold. It is especially effective for appointment reminders and pre-visit instructions.
Telegram works well for practices that want a dedicated bot channel for patient communications. It is fast, supports rich formatting for instructions, and works on any device.
Discord is ideal for health communities, support groups, and wellness programs. The bot provides a 24/7 resource for members seeking information and support.
Pick your AI model
Claude, GPT, or Gemini. You bring your own API key, no markup.
Connect your channel
WhatsApp, Telegram, or Discord. One-click setup, no coding.
Train your agent
Add your office hours, accepted insurance plans, appointment types, and general aftercare instructions. The AI handles administrative patient inquiries while always directing clinical questions and urgent concerns to your staff.
RunMyClaw is not a HIPAA-compliant platform. The bot is designed for general, non-clinical information only — the same kind of info you would put on your website: office hours, insurance plans, appointment requests, and general aftercare instructions. It does not access patient records or store PHI. Always consult your compliance team before using any messaging platform for patient communication.
The bot collects appointment requests and sends them to your team for confirmation. Patients can also message to reschedule or cancel, which is easier than calling. While we cannot guarantee specific no-show reductions, making communication easier generally helps patients stay engaged with their appointments.
You train the bot to recognize urgent keywords and immediately direct the patient to call 911 or go to the nearest emergency room. The bot never attempts to diagnose or triage real emergencies — it provides your practice's standard guidance and escalates anything serious.
The bot provides your practice's after-hours contact information, emergency instructions (when to call 911), and nearest urgent care locations. For non-urgent questions, it lets the patient know your office will follow up during business hours. It never assesses symptoms or recommends treatments.
Ready to set up your AI assistant?
$30/mo. No coding. Cancel anytime. Set up in 5 minutes.
Get Started