Online shoppers have questions before they buy. Sizing, shipping times, return policies, stock availability. An AI chatbot answers these instantly, reducing cart abandonment and keeping customers engaged.
Your store never closes, but your support team does. Between 6 PM and 9 AM, every unanswered sizing question, every shipping concern, and every stuck checkout is a lost sale. Customers do not bookmark your site and come back tomorrow. They open a competitor's tab and buy there instead. Cart abandonment is not a metric problem — it is revenue walking out the door every single night.
The math is brutal at scale. Hiring support agents costs $3,000-5,000 per person per month, and you need multiple agents to cover evenings, weekends, and holidays. Enterprise chatbot platforms charge $300-800/mo and lock you into their ecosystem. Meanwhile, 80% of incoming questions are variations of five topics: where is my order, does this fit, can I return it, is this in stock, and how long does shipping take. An AI handles all of those instantly, and your human agents focus on the complex issues that actually need judgment.
A customer messages asking where their package is. The AI pulls their order number, shares the latest tracking info, and gives an estimated delivery window — no waiting on hold, no digging through email for a tracking link.
A shopper is not sure which running shoe fits their needs. The bot asks about terrain, distance, arch type, and budget, then recommends two or three options from your catalog with direct links. Guided selling that works at 3 AM.
The bot walks customers through your return policy, checks eligibility based on purchase date and product category, and collects the reason for return. By the time your team reviews it, all the info is ready to process.
Sizing confusion is one of the top reasons for online returns. The bot walks customers through your size chart, asks about their measurements, and helps them find the right fit. Fewer sizing-related returns mean higher margins and happier customers.
A customer wants a sold-out item. The bot notes their preference and contact info. When you restock, you have a warm list of buyers ready to purchase instead of hoping they come back on their own.
70%
of shopping carts are abandoned — real-time chat support can recover 15-20% of those sales
53%
of online shoppers abandon purchases if they cannot find quick answers to their questions
3x
higher conversion rate when customers engage with live chat or chatbot vs. browsing alone
WhatsApp is the strongest channel for e-commerce because customers already use it for personal messaging and purchase confirmations feel natural there. Telegram works well for tech-savvy audiences and stores with international customers. Discord is ideal if you are building a brand community around your products — think streetwear drops, gaming accessories, or niche hobby stores where customers want to engage with each other, not just buy.
WhatsApp is becoming a major e-commerce channel. Customers message brands directly for product questions, order updates, and returns. Meeting them where they already are removes friction from the buying process.
Telegram bots work well for product catalogs. They support inline queries, rich media, and can share product photos and descriptions in a clean format.
Discord works for brands with a community: streetwear, gaming peripherals, beauty products, or any niche with passionate customers. The bot turns your server into a living FAQ and product guide.
Pick your AI model
Claude, GPT, or Gemini. You bring your own API key, no markup.
Connect your channel
WhatsApp, Telegram, or Discord. One-click setup, no coding.
Train your agent
Upload your product catalog, size charts, return policy, shipping info, and FAQ. The AI learns your entire store and answers customer questions accurately — including specific product details, pricing, and availability.
The bot works best when you train it with your shipping policies and general timelines. For real-time tracking, customers paste their tracking number and the bot explains what each status means. Direct API integration with Shopify or WooCommerce is not built in, but the bot handles 90% of shipping questions without it.
The bot only recommends products you have trained it on. Add your catalog with descriptions, pricing, and categories. It matches customer needs to your inventory — never suggests competitors or products you do not carry.
Most cart abandonment happens because of unanswered questions: Will this fit? When will it arrive? What is the return policy? The bot answers these instantly at the moment of hesitation, keeping the customer in the buying flow instead of leaving to research elsewhere.
The $30/mo covers your dedicated server. API costs scale with message volume — a store handling 50-100 conversations per day typically spends $15-20/mo on API calls. Even at peak holiday volume, total costs stay well under $100/mo, which is a fraction of any alternative.
Ready to set up your AI assistant?
$30/mo. No coding. Cancel anytime. Set up in 5 minutes.
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