A customer finds your product on Instagram, clicks through to your site, and has a sizing question. They WhatsApp you. If they get an answer in 30 seconds, they buy. If they wait 2 hours for an email reply, they buy from your competitor instead.
Real conversation example. The bot answers questions, collects info, and hands off to your team when needed.
WhatsApp is becoming a major e-commerce channel. Customers message brands directly for product questions, order updates, and returns. Meeting them where they already are removes friction from the buying process.
Pick your AI model
Claude, GPT, or Gemini. Bring your own API key from the provider. No markup, you pay them directly.
Connect WhatsApp
One-click setup in your RunMyClaw dashboard. No coding, no terminal. See the full setup guide.
Train with your info
Add your e-commerce & retail details: services, pricing, policies, FAQ. The AI learns it and responds accurately.
You bring your own API key from Anthropic, OpenAI, or Google. No markup, no hidden fees. Full cost breakdown.
The bot answers product questions and shares info about your store (sizing, shipping, returns). It does not process payments or place orders. It can direct customers to your checkout page.
Add your product details (names, sizes, prices, descriptions) to the agent's instructions. For stores with under 100 products, this is manageable. For larger catalogs, include your most-asked-about items and general policies.
If the bot prevents even one cart abandonment per day on a $50 product, that is $1,500/mo in recovered revenue vs. $35/mo total cost.
The bot can share general shipping timelines and policies. It does not access your order management system for real-time tracking. Direct customers to your tracking page for specific orders.