Refund Policy

1. Subscription cancellation

You may cancel your $30/month subscription at any time from your dashboard via the Stripe Customer Portal. Cancellation takes effect at the end of your current billing period — you retain full access to your server until then. No partial refunds are issued for unused time within a billing cycle.

2. Subscription refunds

Because RunMyClaw provisions dedicated server infrastructure immediately upon payment, refunds are limited. Specifically:

• Within 48 hours: If you request a refund within 48 hours of your payment, we will issue a full refund.
• Server not provisioned: If we fail to provision your server within 24 hours of payment due to a fault on our end, you are entitled to a full refund.
• After 48 hours: Refunds are generally not available after 48 hours. You may cancel to prevent future charges.

3. Service issues

If you experience significant downtime or service disruption caused by RunMyClaw (not by third-party AI providers or your own configuration), we may offer a prorated refund or service extension at our discretion.

4. Chargebacks & disputes

If you believe a charge is incorrect, please contact us at support@runmyclaw.ai before filing a dispute with your bank. We are happy to work with you to resolve billing issues. Filing a chargeback without contacting us first may result in immediate account suspension.

5. How to request a refund

To request a refund, email support@runmyclaw.ai with your account email and a brief description of the issue. We aim to respond within 24 hours. Eligible refunds are processed within 5–10 business days back to the original payment method.

6. Changes to this policy

We may update this refund policy from time to time. Material changes will be communicated via email at least 7 days in advance. The version in effect at the time of your purchase applies to that transaction.

7. Contact

Questions about refunds? Email support@runmyclaw.ai